Auszeichnung für Qualität und Service in der Kfz-Werkstatt Michael Müller in Stockhausen-Illfurth Damit ein Kunde seiner Werkstatt die Treue hält, kommt es nicht nur auf die einwandfreie Leistung an, sondern auch auf kundenorientierten Service. Um sich in beiden Bereichen weiter zu verbessern, werden in allen Meisterhaft-Betrieben interne unabhängige Werkstatt-Tests von TÜV SÜD unangemeldet und anonym durchgeführt. Die Glühlampe im Scheinwerfer vorne rechts ist defekt. Es ist viel zu wenig Motoröl vorhanden. Der Reifendruck ist ungenügend. Im Zuge eines Werkstatt-Tests wird ein Fahrzeug zu einer Inspektion angemeldet und gleichzeitig mit ausgewählten Mängeln präpariert. Mit die
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